Tim Noyce Advies

As Bruce Wayne’s father says “So that we can learn to pick ourselves up.”

It is a hard thing to do, perhaps the hardest thing. Coming back for something that really hurts you, really makes you doubt: very hard. But if you can do it, you will be stronger, simply because you know that you can. You will have done something that you will remember every time you get knocked down. I do not believe that suffering ennobles people. But surmounting it does. It opens up possibilities.

I recently read a blog post by a creative writer who fell on his face, was utterly incompetent in front of a group because he was not properly prepared. It almost crushed him, but he summoned up from somewhere the anger and spirit to “get back on the horse” and try again. As I wrote to him, I believe from the bottom of my heart that such moments are magnificent, they are triumphs of the human spirit and beautiful in the eyes of God. I do not wish you adversity, but I do wish you the strength to surmount it and a long and powerful memory of having done so.

Why do we fall? So that we learn how to pick ourselves up.

I have a pretty strong distrust of anything that claims to automate your GTD process: most of them claim more attention than they relieve and become jobs in themselves. Nevertheless I do need somewhere to park my next actions at home. Work is wall-to-wall Outlook and I synch it down to my smartphone, but at home I use gmail for email and a low-tech wall-calendar for agenda items because the children can use it too. I looked at both Thymer and Remember the Milk as candidates, please do not write in to tell me that there are others…

Thymer has a very elegant interface, uncluttered and fluid and I found it very pleasant to use, but it is not quite my GTD cup of tea: tasks get hung on a timeline, there is an emphasis on timing activities (great if you charge time) and the ability to bump a task onto a later date is a way of setting priorities. You are basically loading a day with tasks off your inventory and pushing back everything you do not regard as urgent and important. That is rather like Michael Linenberger’s approach, not incompatible with GTD, but priorities play a bigger role than I like. Projects are nicely implemented and Thymer makes it easy to share a project with someone else. I suspect that Thymer might work very well for time-driven project groups working from a bill-of-work, but it did not suit me. I also missed the ability to synchronize, Thymer is expecting to be your desktop and does not talk to anything else. Thymer is freemium, there is a very basic version for free and you pay a monthly subscription for the full product and group usage.

Remember the Milk has slightly clunkier tabbed interface, orientated around an inbox. It lets you set up task groups any way you like and synchs reliably with my Windows Mobile smartphone and reputedly also with iPhones. Cute, but currently not very necessary for me is the Twitter interface: a well-aimed tweet will insert a to-do into your RTM account. RTM is definitely less fun to use than Thymer, the interface needs two clicks to complete a task for instance, but they win on synchronisation ability:  I like to have the same task list at home and work.

Whenever I give a Getting Things Done training course I start with a funny little exercise I developed. I spread out a pack of “e-mail” cards on the table, labeled “urgent”, “from your boss”, “from a colleague you do not like” and so on on the table. On the other side of the cards is a money amount representing the value of handling the e-mail. People home in on the Boss and Urgent e-mails and find tiny or even negative amounts on the reverse of the card. Naturally, some of the least appealing cards have very high values. , making this a game that is hard to win.

Once a couple of people have failed to “score” by picking random e-mails I show them that the only way to truly win is to turn over all the cards. You cannot choose what to do until you have Once you have found out what something means, to you, you can decide about priorities.

Back when my beloved wife and I were DINKs (Double Income No Kids) we had a cleaning lady called Norma. She was a smart and capable lady but had a tendency to store anything we left lying on a surface in any random, nearby place into which it fitted.  This made things so hard to find that even now, years later, we  we call any situation in which something has been carefully put away in the wrong place “Normalized”.  Norma was no dummy, but of course did not know where to put our random items because she did not know what they meant, to us. To give an example, nobody could know where to put the cinnamon away in my kitchen, unless you know I like cinnamon on my raisin-toast in the morning (habit I picked up in Australia).

The point of this is that if you do not know what something means, what action it demands of you, you will be unable to store it correctly, let alone attempt to prioritize it with respect to other things in your world. 

Yesterday I hung up a flat-screen television and afterwards lay on the sofa with youngest son on my chest, my head in middle son’s lap and my legs on oldest son’s lap. We watched Ben-10 together.

And that is what it is all about.

Yesterday I walked the dog and took a moment to look at the local windmill reflected in the lake. I was wearing my brother’s shoes and my father’s coat. I remembered that when I got married I wore the bow-tie given to me by a friend who’s young husband died suddenly in a car accident.  The world is throwing symbols at me thick and fast.

And that is what it is all about.

Yesterday we sat down and ate Mexican takeaway at the big, slightly scratched and dented wooden table that Marjolein and I bought because we wanted people to sit round it and talk to each other.

And that is what it is all about.

Yesterday I drove away to pick up my middle son’s repaired Nintendo DS. Marjolein found a repairman. Middle son was bitterly sad when his DS broke and he will get it back from Saint Nicholas tonight.

And  that is also what it is all about.

Yesterday my oldest boy sat by youngest and said that youngest could squeeze his hand as hard as he wanted when youngest had to have stinging disinfectant on his poorly toe.

And today will be just as amazing.

And  that is indeed what it is all about.

This is hard to write.

A week ago my brother died. He had been ill for a number of weeks with a rapid form of Leukemia and went quietly in his sleep.

There are no words for how I feel, that is something that bulks too large for my skills to encompass, but I can draw some wisdom from this.

The thing I am proudest of doing in all the world right now is that I made a small  aeroplane, red biro on notepad paper, borrowed scissors from the nurse, cut it out and hung over his bed. He had to lie back because of a lumbar puncture he had had and it cheered him up a little. It was a tiny, hopeless little gesture in the face of the towering, dark wave of his illness, but that and sitting quietly with him was all I had.

Sometimes there is not a lot you can do, so just do that.

Somewhere out there you may have the privilege of  hanging up a small, red aeroplane for someone, maybe making a difference, no matter what the odds. Be brave. Seize the day, you may not get a second chance.

What goes around comes around and one of my hobby-horses has come around again. My personal approach to GTD coaching is to emphasis the mental game. It is not about having a particular set of macro’s or a specific tool. It is about how you think. For me this is very basic, but I keep having to prise people away from a technology of some kind and demand they do their own thinking.

It is a  great human weakness to wish for a magic wand, the device, glistening and replete with hard-coded wisdom, that will fix your wagon for good. It should dovetail itself to your psyche without actually needing any kind of conversation with your conciousness or change on your part whatsoever.

No dice.

This applies in many fields of effort. I remember consulting with a company which insisted that only the promised following version of a particular bit of call-center software would enable them to do their jobs properly. One of my other clients had the same job to do. For that client is was executed by an experienced and painstaking man with a bunch of file cards and an excel spreadsheet.

This particular train of thought was sparked for me by a course I gave recently, my super-fast half-day GTD intro, in which a lady sat who, without being difficult about it, had already implemented the behaviors I was describing with simple tools. This was for the good and sufficient reason that she had what Dutch people call a Duo-Baan or shared job. She and her job-partner rarely met, but remained in absolute synch with each other by exchanging lists. She had knife-sharp Next Actions, well-defined Waiting Fors and a complete project list all set up in Excel and paper files. Her partner could walk in and pick up everything that was relevant immediately.

The tools are not important. Clarity is important. Completeness is important and above all Thinking It Through until it is blisteringly explicit is very, very important. If you can get those things right you could probably use trained rats and parchment to run your life.

I am currently coaching a particularly creative person who generates ideas continually. He needs GTD specifically because he creates stuff that he could move on, meetings he could go to, initiatives to pursue more quickly than any of the standard strategies that people use to handle their lives can cope with.

One particular kind of “stuff” that accumulates in his life is meeting notes. He has many pages of them and it has become a goal of mine to have him throw them away. This is because in my own personal experience, trashing your meeting notes after you have processed them into your GTD system is the an act of faith. The first time you do it there is always a wince, a little qualm… Have I truly captured all the projects and actions we discussed? Did I miss some important note or outcome?

Trashing your notes forces you to be

(1) rigorous about sucking every last commitment and next action out of the notes and

(2)  utterly dependant on looking at your lists in order to know what to do.

It could be entirely legitimate to keep your notes of course – there could be a whole mind-map on there that deserves a place in your reference material or project support folders. That will happen sometimes, but often you will be able to boil the whole meeting (for you) down to a couple of projects and half-a-dozen next actions and waiting-fors. Better yet, knowing that you are going to faithfully process the meeting into your trusted GTD system will make you alert during the meeting to promises made to you (waiting-fors) and commitments you make to others (projects, next actions). You will automatically chase down the information you need to make a concrete commitment and to get clarity about what other people are going to do for you.

This attitude to meetings is now so ingrained in me that I actually work as a facilitator in meetings, where I use structured questioning to help everyone get that kind of clarity.

My challenge to you, as it was to my client: after your next meeting, tear out the sheet with your notes on it, process it out of your inbox and throw it away!

P.S This whole post was one Pomodori!

I have been working seriously with the Pomodoro technique recently. I find it genuinely useful for achieving focus on a single extensive task. I used it to plow my way through an extensive e-learning trajectory (3 hours of material) and to focus on writing documents.

Engaging with the Pomodoro technique made me realise that GTD offers relatively little in the way of strategies for executing, so Pomodoro fits nicely into the DO layer of GTD.

If you want to integrate GTD with pomodoro all you need to do is use the work inventory aspect of GTD, look carefully at your Next Actions and select any that you want to move on that need a substantial effort (30+ minutes). These you can block into your diary as pomodoros. I tend to label tasks as “Review course training material 2PD” which means that I should block out 2 pomodoros worth. I do use a pomodoro sheet to record my progress on pomodoro tasks, but I process the “urgent and unplanned” part of the sheet back into GTD.

An unexpected and not totally welcome effect of Pomodoro-ing is that you suddenly realize quite how little focussed intensive effort you manage in one day. My current record is six Pomodoros, though it should be said that I am currently only 60% available as I am recovering from an eye operation. The technique also makes it very visible when you under or overestimate the time needed for a task.

If you have some kind of standard block of intensive work (perhaps a regular report to write) I recommend blocking it out in Pomodoros and seeing how your estimate of the time needed matches up to reality.

Where GTD conflicts a little with Pomodoro is the handling of interruptions. In GTD the emphasis is on flexibiltity: you snap round, handle the interruption and then return to the inventory of your work, perhaps with a different focus as a result of the interruption. Pomodoro emphasises remaining focussed on the task at hand, straight-arming incoming interruptions to handle after the pomodoro has expired. Both have their advantages. As I gain more experience mixing the techniques I will post further thoughts.

I got very interested recently in experiments being done in the field of “ego depletion“. The theory proposes that humans have a  limited quantity of “ego” or willpower. When you exercise self-control you use up this resource and will then be less able to persist with other tasks. In the classic experiment of this field hungry subjects were left with plates of radishes and chocolate-chip biscuits. Half of the subjects were allowed to eat the biscuist and the other half were asked to only eat radishes and ignore the biscuits. The subjects then had to try to complete a difficult puzzle that was, unbeknownst to them, impossible.

The “biscuit-resisters” gave up much earlier than the people who were allowed to eat biscuits and they were more tired at the end of the experiment. Later experiments with tasks that were not impossible showed that people who had not had to “burn willpower” resisting a normal impulse were much better at the task. They got better results. I looks as if “ego” is also needed for complicated thinking, like a sort of mental jet-fuel.

It is of course dangerous to glibly apply a limited experiment to the complexities of everyday life, but the image of will-power being drained away by resisting temptation is very appealing and aligns with many experiences we all share: the fatigue of resisting an impulse, a bad habit, the catastrophic results of trying to adopt several “good habits” at once.

If we do accept these results, what can be do to use them in ordinary life?

1. Allow for reduced performance
   If you are resisting a bad habit you are depleting your willpower and will be less able to keep going in other areas needing persistance or higher level performance. If you are having to keep yourself to a strict diet you will not be as sharp as you might otherwise be…
2. Don’t try to do everything at once
   If willpower is being use for five different things there will be less of it available for each of them, so you risk failing to complete anything. This is very like the classic advice on goals: one or two give you focus, twelve is a recipe for failure.
3. Limit the time you spend exerting willpower
   If you stay in the room with the chocolate-chip cookies too long you are burning will-power all the time. Stay there too long and you may “snap” and grab a handful! The whole point of exerting willpower is to create a success, to visibly, tangibly and emotionally succeed in controlling your own behaviour. Mark that moment very conciously, reward yourself and then back off to give your will-power a chance to recharge!

Let me tell you a story.

I once ran a team into which was dropped a grumpy and rigid old-school programmer. He was unhappy to be landed with me and I was similarly unhappy that this ugly duckling had been dumped into my budget.  Fortunately I had through personal experience one insight that served me very well: if you cannot get efffective work out of someone it is probably because you did not find the right framework, the right goals and match with their skills. You, as a manager, did not do the due dilligence to locate that thing which needs to be done which the person you are confronted with will do well and (hopefully) enjoy. I finally found a task within my purview which needed doing and which this person did well. He never quite got over the grumpyness, but he became more positive and gained respect from other team members for a job well done.

It  can be a tall order.  It may be that the right frame for your ugly duckling,is not in your team, or even your company. But do not make that judgement too soon. I work as a project manager and I and my colleagues are therefore often dropped into a new context. I have very often seen and personally experienced that the same person working in two different contexts within the same organisation went from excellent to not merely less capable but incapable. Subtle differences in management styles and culture can make a huge difference.

This, of course, also applies to you.

Look carefully at the social, functional and managerial context in which you are working.  Have you suddenly found yourself struggling upstream rather than going with the flow? Are you suddenly the black sheep? If nothing has significantly changed in your life and attitude, it could be that you are in the wrong framework. You may need to look carefully at the situations, groups and tasks where you excelled and enjoyed your work. That is your frame and you will be happier fitting in to it.