
I recently blogged about using GTD in large organisations: it is an ongoing story. I have been working with an IT department and we have been using GTD as a way to ”cascade” the goals of the whole company all the way down to individual projects and next actions.
The key insight is that even the most beautifully crafted strategy is just “stuff” for you until you have made very explicit what you are going to do about it. Hmmm, we know that to do when we want to get clear about dealing with stuff, we use the fundamental thinking process. The way it works in practice is that managers at each level in the organisation look carefully at the vision and goals that they have been handed and use GTD-thinking to “boil them down” for their own area.
Of course when you are a manager many, even most, of your goals will be reached by delegating projects. That means you then need to run a negotiation with your direct reports and hash out exactly how they are going to respond to you: they may surprise you. Our experience so far has shown that people closer to the day-to-day operation have very useful things to say about what customers want and how services can be improved. That may of course mean you want to add some things to your and your boss’s plate, too…
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